This policy sets out how cancellations, rescheduling and refunds work across our coaching programmes, ground bookings and event entries. It is written to be predictable in the one situation that matters most in Bengaluru: rain.
Last updated: 26 August 2026
1. Coaching programmes
1.1 Withdrawal by you
- Registration or admission fees are one-time and non-refundable, as they cover assessment and onboarding already performed.
- Where you withdraw before a paid term or cycle begins, coaching fees for that term are refundable less any administrative charge notified at enrolment.
- Where you withdraw partway through a paid term, fees for sessions already delivered are not refundable. Remaining sessions may be credited at our discretion.
- Withdrawal requests must be made in writing to info@kreedanganasports.in.
1.2 Sessions missed by the player
Sessions missed for personal reasons — illness, travel, examinations — are not refundable. Where a player misses an extended period for a documented medical reason, we will do our best to credit or extend the enrolment.
1.3 Sessions cancelled by us
Where we cancel a session for weather, ground condition or operational reasons, it will be rescheduled or credited. We move sessions indoors where possible rather than cancelling.
2. Ground bookings
2.1 Cancellation by you
- More than 7 days before the slot: full refund of any advance, less transaction charges.
- 3 to 7 days before the slot: 50% of the advance refunded, or full value held as credit towards a future booking within 90 days.
- Less than 72 hours before the slot: the advance is not refundable, as the slot can rarely be rebooked at that notice.
- No-show: the full booking value is payable.
2.2 Rescheduling
One reschedule to an alternative available slot is permitted at no charge if requested more than 72 hours before the booking.
2.3 Rain and unplayable conditions
If play cannot start, or is abandoned before half the scheduled slot has been used, because of rain or an unplayable ground, you may reschedule to another available slot at no charge or take a credit valid for 90 days. Where more than half the slot has been used, the booking is treated as delivered. This applies to conditions at the ground, as assessed by our ground staff.
3. Events and tournaments
3.1 Withdrawal by a team or participant
- More than 21 days before the first fixture: full refund less an administrative charge.
- 7 to 21 days before: 50% refund, because fixtures, officials, kit and catering are already committed.
- Less than 7 days before, or after fixtures are published: entry fees are not refundable.
3.2 Cancellation or curtailment by us
If we cancel an event before it begins, entry fees are refunded in full. If an event is curtailed after it has begun due to weather or circumstances beyond our control, we will reschedule remaining fixtures where practicable; where that is not possible, a pro-rata credit or refund will be issued for the undelivered portion, excluding costs already incurred on your behalf such as customised apparel and awards.
3.3 Customised items
Custom team apparel, engraved trophies and personalised items are non-refundable once production has begun.
4. Corporate and institutional contracts
Where a written contract or purchase order governs an engagement, its cancellation terms take precedence over this policy.
5. How refunds are processed
Approved refunds are made to the original payment method or bank account within 7 to 14 working days of approval. Payment gateway and transaction charges are not refundable. We will confirm in writing when a refund has been initiated.
6. How to request a refund or cancellation
Email info@kreedanganasports.in with your name, booking or enrolment reference, date of the service and the reason for the request, or call 09901648720. Requests are acknowledged within two working days.
7. Disputes
If you are unhappy with a refund decision, write to us and we will review it. This policy does not affect any right you have under applicable Indian consumer law.
